Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
1111MILESTONEWhatHappensinLasVegas...WhentheRoadIsYourOnlyOceOopsThereGoesMyNewTractorTheDierenceaPhoneCallMadeAclientonvacationcalledhisclientadvisoronhismobilephonenumbertoaskifaloanforahomepurchasecouldbeputtogetherinhisabsence.TheadvisorwhohappenedtobeonvacationinLasVegashimselfsaidIllgetitdone.Withseveralphonecallsandtheexpertiseofaveryknowledgeablesupportstafftheloanwaspreparedandreadywhentheclientreturnedfromvacation.JackpotOneofourclientsalong-haultruckerhastodealwithacomplicatedsystemoffuelvoucherswhilehesontheroad.Circumstancesoftenrequirehimtoredeemthesevoucherslocallyandmakedepositstocoverhisexpensesbutthatsnotalwayseasytodowhenyouarehalfwayacrossthecountry.WhenthedriveraskedifResourceBankcouldredeemthevouchersandmakethedepositsforhimwesaid10-4goodbuddy.EverybusinessisdifferentandResourceunderstandsthatflexibilityisoneofourgreateststrengths.Theownersofanewlyopenedaccountwereonvacationwhenitoccurredtothemthattheymighthavelefttheirgaragedooropen...andmaybeanironpluggedin.Newtotheareatheonlypersontheycouldthinktocallwastheclientadvisorwhohadhelpedthemopentheaccount.Theadvisorwentbythehouseandsawthatthegaragedoorandthedoorfromthegaragetothehousewereindeedopen.Afteraquickcheckoftheotherdoorsandperhapsunpluggingtheirontheadvisorclosedthegarageandcalledtoreassuretheclient.AboveandbeyondHardly.Thatswhatneighborsdo.OneoftheResourceBankclientadvisorswritesIoncegotaphonecallathomeonSaturdaymorningat730a.m.fromoneofourdrive-uptellers.Shesaidacustomerwasatthedrive-upandwasdesperatetotalktosomeoneanyonefromthebank.Itseemsthecustomerhadorderedanewtractorthatwastobedeliveredthefollowingweek.Howeverthetractorwasarrivingearlyandheneededtogivetheshipperacheckinabout30minutesinordertogetthetractorunloaded.Igotthereasquicklyaspossibleopenedthebankandwrotetheloanpapersupbyhand.Iwasjusthandinghimhischeckwhenthetruckdrovebythebankwithhistractor.ThecustomerlefthappyandstillbringsuptheepisodewhenIseehim.Oneofourclientadvisorswasmakingacalltoanothercompanyonbehalfofacustomer.Henoticedthatthewomanhewasspeakingtodidnotsoundquiterightduringtheirconversation.Afterhehunguphecalledthecompanybackandreachedadifferentparty.Heaskediftheywouldcheckonthewomanhehadbeentalkingtoearliermentioningthatshemightbehavingsomekindofproblem.Thewomansco-workerwalkedaroundtohercubicleanddiscoveredthatshewasslippingintoadiabeticcoma.Thecompanyimmediatelysummonedemergencyservicespossiblysavingherlife.Apparentlythecubiclewallswerequitehighsounlesssomeonehadsteppedintothewomansareanoonewouldhaveknownsomethingwasamiss.