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12sUCCess12businesspartnershecouldhaveaskedfor.x1cHex19sreallythebackboneofthebusiness.Ix19mprettysmartbutmyrealtalentisinsurroundingmyselfwithpeoplewhoarealittlesmarterthanIam.ImetTimonablinddateandhesavedme5000the4rstyearwekneweachothersoImarriedhim.x1dTodayDolceVitahastentimesthecustomersAnnhadwhenshemovedthebusinessfromherhomeandherknackforsurroundingherselfwithtalentedpeoplehasservedherwell.Theshophastakenoveradjoiningspaceandnowoccupiesover5000squarefeet.Shenowhastwenty-eightemployeesmanyofwhomshemetinbeautyschool.x1cIx19madreamerandIusedtotellmyclassmatesthatIwasgoingtohaveasalononedayandthattheywouldhavetocomeworkwithme.SoIhadtodoitdidnx19tIx1dAnnsaysmostofheremployeeshavecomeandstayed.x1cSomehaveleftmainlybecausetheyhavemovedbutmanyofthemhavebeenwithmeforyears.Wex19reallwomenherenotbydesignbutbecausethatx19sthenatureofthebusiness.Wehavealotofstaffbecauseweneedtokeepthings5exible.Forinstanceoneofthegirlshasadaughterinballet.Wedonx19twanthertomissoutonrecitalssoweschedulearoundthem.Wewantthepeoplewhoworkheretohavealifeandacareer.x1dAnotherofAnnx19semployeesanailtechnicianrecentlyenterednursingschool.x1cThatx19sareallysecureandlucrativecareerx1dsaysAnn.x1cYouhavetosupportthatkindofeffort.x1dAnnx19srespectforheremployeesandtheworktheydoisobvious.x1cIthinkofthepeoplewhoworkhereasartistsx1dsaysAnnx1cbutourartouradvertisingandourreputationareouttherewalkingaroundonourcustomersx19heads.Wetakeourworkverypersonally.Ouregosareinvolved.Butweneverforgetthatthegoalistopleasetheclienttomakethemfeelgoodaboutthemselves.Sometimesifacustomerhasanissuewiththeircutwehavetotakeastepbackandrememberwhywex19rehere.x1dAsanexampleofthekindsofpeoplewhohavehelpedmakeDolceVitasuccessfulAnnpointsoutherdirectorofoperationsKeelaWilliams.x1cShehandlesthedetailsandistheretomeeteverycustomerwhentheycomethroughthedoor.Thatfreesmeuptoplaythepartofcoachtonurturethetalentsofthewomenwhoworkwithme.IthinkthisnurturingatmosphereshowsinourresultsandIgettositbackandwatchthesewomenthrive.Theygetmarriedtheybuyhomestheyhavechildren.Thatx19sprettycool.x1dInadditiontothetraditionalsalonservicesx14hairstylingnailcareandmake-upx14DolceVitaoffersacompletelineofspaservicesincludingmassagesfacialsbodytreatmentsandhairremoval.x1cWhethersomeonecomesinforashampooandblow-dryoranhour-longmassageourmissionistobesuretheyfeelbetterwhentheyleavethantheydidwhentheycamein.Wethinkofthisplaceasarefugeaplacewheresomeonecanspendanhourortworelaxing.DolceVitaisanescapefromtheproblemsoftheoutsideworld.x1dAsforthesalonsideofthingsitx19salwaysachallengetostayontopofnewtrendsandtechniques.x1cRightnowx1dAnnobservesx1csomethingcalledthex18warriorlookx19ispopular.Therex19salotofemphasisonthenaturallookKeelaWilliamsDirectorofOperations