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13SUCCESS13ForRosafoodisnx19ttheonlycomfortingthingaboutRositax19s.Shelovesbeingsurroundedbyfamilyaswell.x1cOurrestaurantisreallyanextensionofmyparentsx19housetome.Ithinkoneofthereasonsmyparentswentintothisbusinessisthattheywantedtokeeptheirfamilytogether.Theyx19reveryfamilyoriented.x1dRunningafamilybusinessisbothchallengingandrewardingonmultiplelevels.x1cTherearechallengeswithinbusinessandthentherearechallengesspeci0ctohavingafamilybusiness.Thosearetwodifferentthingsx1dsaysRosa.x1cThechallengeofbusinessisthatyouconstantlyhavetostayontopofthedetailsevenafteragoalisachieved.Youhavetokeepraisingthebar.Everydayisanewdayandyoustillhavetobringinthecustomersandstartalloveragain.x1dx1cWhenyouworkwithyourfamilyitcanbemoreemotionalbutweallhavethesamegoalinmind.Wealwaystrytodeliverexcellentfoodincomfortablecleanbeautifulsurroundings.Thatx19stheultimategoal.Butworkingwithfamilycertainlyhasitsdaysx1dTherewardsofrunningafamilybusinessclearlyoutweighthechallengesinRosax19seyes.x1cWeallhadtheopportunitytostartsomethingfromscratchandworktogetherandthendecideifwewantedittobeourfuture.Thatisagreatgifttohaveanopportunitytomoveabusinessforwardtogether.Wehavethebene0tof0nancialstabilityofdoingsomethingweloveandoftakingprideinwhatwedoallasafamily.x1dTheBallix19sstrongfamilytiescarryovertotheirrelationshipswithRositax19scustomersmanyofthemregulars.x1cYouseealotofthesamefacesfromweektoweekx1dsaysRosa.x1cAndifyoudonx19tseethosefacesyoux19reaskingyourselfx18WhereisheWhereisshex19x1dx1cWehadacustomerwhoalwaysatehereandoneofherlastwisheswastohaveherfuneralluncheonatRositax19ssowecloseddownduringlunchhouronaSaturdayforherluncheon.Itwasimportanttoherfamilyanditwasveryimportanttous.Wemadesureithappened.x1dx1cThehumanconnectionissuchahugepartofthisformex1dsaysRosa.x1cWex19vemetalotofgreatpeoplethroughourcustomerbase.Theymakeitallworthwhile.x1dx1cPeoplestillwantaconnectionwithabusiness.Peoplewanttoknowthatwhentheycomeintheyx19regoingtobeacknowledged.Youdonx19tgetthatfromchainsx1dsaysRosa.TheBallifamilyhasalottobeproudofx13asuccessfulbusinessastrongfamilybondandalovefortheircommunity.x1cWex19vebeenveryblessedx1dsaysRosax1cwithoutadoubt.Andwecouldnx19thavedoneitwithoutDeKalbCountyandallofourcustomers.x1dAccordingtoRosathesamehumanconnectionRositax19sisknownforiswhatx1frstdrewtheBallistoResourceBankinthelate1980s.ThisconnectioniswhatkeepsthembankingwithResourcetoday.x1cTheyarestillalocalbanktomeandthatx19ssomethingIreallyappreciate.Resourceisparx19oftheircommunitx1e.Theyx19vemaintainedthatbondevenastheyx19vegx16ownwhichIx1fndverx1eappealing.Theywanttodowhatx19sbestfortheircustomers.x1d