Our new and improved system will combine Personal and Business Online Banking into one easy-to-access platform! It will feature all of the essential tools you use today with friendlier navigation, increased security, an updated mobile banking app, an enhanced payment and invoicing solution for businesses, and more. It’s a powerful suite of digital services built for the way you want to bank.
In preparation for the upgrade, please review the important information below.
System Downtime
6/5/26, 3:00 P.M. – Bill Pay and Business Bill Pay will be disabled & final bill payments made via the current system.
6/5/26, 5:30 P.M. – Business Online and Merchant Deposit will be disabled.
6/5/26, 5:30 P.M. – Mobile Deposit via our Personal Mobile Banking App will be disabled.
6/5/26, 5:30 P.M. – Personal Online and Mobile Banking will go into Inquiry Only mode. No transactions will be permitted while in Inquiry Mode.
6/8/26, 9:00 A.M. – New system will go live.
Important - Action Required
To ensure a smooth first-time login, it is important that we have your current phone number and email address on file. Please log in to your Online or Business Online Banking account to review and update this information as soon as possible.
In addition, you will be required to log in with your username and password for the first time on the new system. Please be sure you know both prior to 6/5/26. This applies to Personal Online, Business Online, and Mobile Banking. You will also need to accept new terms and conditions.
- If you are unsure of your username, please contact us for assistance.
- If you are unsure of your password, you can easily reset it by selecting “Forgot Password” from the Personal Online or Mobile Banking login screen and following the on-screen prompts.
Mobile Banking Users - If you currently use biometrics to log in, you will need to reestablish this feature within the updated app. Your username and password are required for first-time logins.
Personal Online Banking Updates
Account Information
Most of your account details will be available and ready to use within the new system, including transaction history, Bill Pay payee information, scheduled payments, internal transfers, and alerts, as well as eStatement and internal transfer settings.
Non-Transferable Services
The following settings will not transfer to the new system:
- Card Controls via “MyCards” in Mobile Banking
- Bill Pay payment history (please see below)
Please make note of or save your current settings and any related history for these services before 6/5/26.
Bill Pay Users
Bill Pay will be accessed by clicking on the "Payments" tab in online banking and the mobile app.
Scheduled payments will transfer to the new system. Your payment history will not. Please be sure to save a copy of this prior to 6/5/26 at 3:00 P.M.
Payee addresses in Bill Pay needs to be complete and accurate for payee information to transfer to the new system. Please review and make corrections by 6/5/26.
Person-to-person payments that are set up will not transfer to the new system, unless there is an address listed on the payee information. (However, since we are adding Zelle®, you may wish to change how you conduct your person-to-person payments.) If you would like to confirm the transfer of your payees, please contact us at (815) 756-6321 and speak to an Advisor.
We also recommend making note of your current payees and account numbers to ensure you can confirm all information transferred correctly once the new system is live.
First-Time Login
No changes to your personal login credentials are expected. You will log in for the first time using your current Username and Password whether online or via our mobile app.
Enhanced Security - Upon logging in for the first time, you will be prompted to receive a text, email, or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely log in.
Business Online Banking Updates
(For additional questions about Business Online Banking, call us at (815) 756-6321.)
Account Information
Your transaction history and your settings for eStatements and Positive Pay will transfer to the new system.
Non-transferable Services
The following items will not transfer to the new system:
- The current Business Bill Pay system will not transfer. You will need to re-enroll in our new Bill Pay solution (see below).
- Internal Transfer Templates or recurring and scheduled transfers
- On-Site Deposit (Merchant Deposit) history
- ACH Templates (payees and vendors will show as ACH participants in the new system)
- ACH History
Please save any existing templates and history before 6/5/26. Internal Transfer templates will need to be reestablished again once the new system is live.
ACH Users
We recommend printing your template information to ensure your participants move over to the new system prior to 6/5/26, as the “Copy” feature is not supported within the new system.
First-Time Login
No changes to your login credentials are expected. Please log in on the new system with your existing Username and Password. After entering your credentials, you will need to complete the Token Enablement process.
Quicken®/QuickBooks® Users Only
Updates to Quicken/QuickBooks connections will need to be completed as part of the upgrade to ensure uninterrupted service. Instructions can be found here:
Quicken Conversion Instructions
QuickBooks Desktop Conversion Instructions
QuickBooks Online Conversion Instructions
The conversion instructions reference two Action Dates. These dates are:
1st Action Date: June 5, 2026 - A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date, since transaction history might not be available after the upgrade.
2nd Action Date: June 9, 2026 - This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
INTRODUCING: An Enhanced Payment and Invoicing Solution
We are excited to introduce a more convenient, all-in-one solution to manage your business payments. You can add vendors, pay bills, send invoices, and set approval limits to gain better control over your cash flow. Contact us at (815) 756-6321 or visit our Business Bill Pay page to learn more.
This new service will be replacing our current Business Bill Pay system and will go live on 6/8/26.
NEW Combined Mobile Banking App
As part of the upgrade, both personal and business accounts holders will be able to access their accounts from one easy-to-use upgraded Mobile App. You will be prompted to upgrade on 6/8/26 if you already have our Mobile App. If you do not have the Mobile App, search for MyResourceBank Mobile in your device's app store.
Questions? Give us a call at (815) 756-6321!
